18. ročník KONFERENCE O PROFESIONÁLNÍCH INFORMAČNÍCH ZDROJÍCH, 22.–24. května 2012, Praha
18th annual CONFERENCE ON PROFESSIONAL INFORMATION RESOURCES, May 22–24, 2012, Prague

Everyone knows that answering enquiries in the 21st century is completely different from how it was in the 20th and it’s technology that has made all the difference – right?

Wrong! Technology is just the enabler. It’s enquirers’ habits and expectations that have changed. 21st century enquirers are remote, mobile and think they know it all. So how are library and information professionals to respond?

Join Tim Buckley Owen, author of Successful Enquiry Answering Every Time, to find out how you can ensure that your people skills are fit for the 21st century.

When we can’t see, and often can’t even hear our enquirer, we are deprived of over 90% of the clues that we take for granted when dealing with people face-to-face. The risk of misunderstanding – even offence – is high. So our questioning and customer care skills are more important than ever before. Your enquirer frequently has access to exactly the same information resources as you do, on the web. So you have to demonstrate your professionalism by adding value to your answer and locking the enquirer into your services.

With assistance from INFORUM keynote speaker Barbara Buckley Owen, this lively workshop will offer plenty of opportunity for group discussion and problem solving. It will help you get to grips with some of the challenges of being a 21st century library and information professional – including some that you probably never even thought of.

The workshop is organized in cooperation with CERGE-EI.

As the web grows more social and information content becomes ever more portable, library web sites can maximize the use of such materials through embedding and sharing content. This workshop demonstrates how to embed presentations, images, spreadsheets, lists, videos, RSS feeds, documents, and other information from one site into another.

As Facebook, Twitter, and Google+ continue to grow, make it easy for your web site visitors to Like your page on Facebook, Tweet about the next library event, or share a library resource on Google+. Learn how to use simple scripts to promote library content and build community.

The workshop is organized in cooperation with the Library of the Academy of Sciences of the Czech Republic.

The Infoparty – a buffet reception – is held in the evening of Wednesday May 23, 2012 in Rajska Building at the University of Economics – Winston Churchill square, Prague 3 (map).

Beginning at 7:30 pm.
The INFORUM Awards for the best local projects, products and services will be announced at the evening reception.

The Infoparty is organized in cooperation with the University of Economics, Prague and sponsor of the evening is IOP Publishing.