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Searching and Creating Value for Users of Online Information Services

Session: Conference Opening: Information Seeking Behaviour and Information Resources
 
Author: Radovan Kačín, University of Economics, Prague; Czech Republic 
 
Fulltext (in original language)
 
Abstract: Czech universities and other institutions have at their disposal a set of high-quality online information services. However, most potential student users usually are not aware of the size of such databases. Adding the widely held (mistaken) assumption, that „everything can be found on the Internet“, why should they use other sources, after all? No surprise the usage statistics show the low usage of these sources not corresponding with their purchase price and the justified persuasion of librarians about their quality.

Librarians are actively trying to change this situation e.g. by active calls to the academic community of their universities (however, the only impact is in a department meeting report), creating detailed user manuals etc.

I will be arguing, that the usage will not significantly increase, unless the users will see the value of these sources for their own study and work. It is necessary to show them („killer applications“) sources they would look for very long time in printed sources, they would find on the Internet only with high effort, in unverified form or not at all. I will show a few such examples.

Training of end-users requires co-operation of librarians and specialists in respective fields, or better, training of such specialists, who can include online sources in their teaching and work. Such specialists are in a better position to identify useful functions and sources for their field. At the end I demonstrate, that without mastering basic information skills (such as verifying the information, correct source citations) even the best online source will only spice up student papers with foreign words and sources, but would not bring significant usage change projecting in the quality of student papers and in result also increase in quality of the whole educational process.

This presentation builds on author’s experience with teaching online sources in informatics courses and co-operation with librarians from Center of Information and Library Sources in teaching a course in information processing skills at the University of Economics Prague.

 
About the author: The author is a graduate of University of Economics Prague, Business Administration with a minor in Informatics. Today he lectures at the Systems Analysis Department of the School of Informatics and Statistics of his alma mater. He teaches courses of informatics for economists and text information, as well as, courses in American law, economic analysis of law and new institutional economics. During last year he lectured on topic of online sources for over 3000 students in university-wide informatics courses and to librarians in a seminar ProQuest UpDate at the Czech Academy of Sciences.
 

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